WHAT’S ON OFFER?

We are seeking a proactive and experienced Documentation & Communication Specialist for this great opportunity based in our North Ryde office, within the Service Support Team.  

You will be responsible for the day-to-day co-ordination and maintenance of Service Support documentation and documentation libraries. This role is also responsible for developing and managing the online Knowledge Management and Communications Portals, as well as co-ordinate activities that drive competency development across Service Support, this includes the managing and developing of the traineeship program offered to Service Support staff in conjunction with an online learning management system.

WHAT DO WE WANT FROM YOU?

To be successful in this role you will possess:

• Consultation skills - ability to liaise at all levels with clients and Fujitsu management
• Advanced Customer Service skills
• Good task allocation skills
• Sound people skills and the ability to develop and maintain relationships at all levels
• Excellent written and verbal communication skills
• Time management and organisational skills
• Negotiation and facilitation skills
• Ability to manage multiple tasks, projects, and deadlines
• Attention to detail
• ITIL and ISO 20000
• Web Administration
• Documentation Administration

LOCATION

North Ryde